1. Furniture Knowledge
  2. Returns, Cancellations & Refunds

What is your return policy?

We provide an industry-leading return policy for Smart Furniture customers. You can review our full return policy details here: Smart Furniture Returns and Cancellations.

Highlights:

  • You have 45 days from delivery to return your order.
  • Original packaging is required.  However, we can send larger fully assembled boxes to help return office chairs ordered as ‘Ready to Assemble’.
  • The item must be in new, unused condition. However, we understand office chairs will be sat in before they are returned.
  • Orders over $1,500 will be assessed a flat 18% return processing fee. Although, in stock task chairs can be returned totally free. For order cancellations and changes on orders greater than or equal to $1,500, we reserve the right to charge an 18% processing fee if the order is more than 48 hours old. 
  • Business Orders Over $5,000. As much as we would like to extend the 45-day consumer policy to Business Orders over $5,000, the cost and expense to us makes it impossible. Our 45-Day Return Policy is exclusively for consumers. Any business order over $5,000 (“Business Orders”) will not be eligible for cancellation or the 45-day return policy. 
  • Please note: We cannot accept returns for small parts such as arm pads, lumbar supports, and casters. If you are unsure about the compatibility of your part, please contact us and we'll be happy to help.