Frequently Asked Questions

• What is Route / Green Package Protection?
• How do I check my Smart Furniture order status?
• Do you offer a military discount?
• Do you have a showroom?
• What are my payment options?
• My coupon didn't work. Now what?
• How does the Rewards Program work?
• Can you ship an order to multiple addresses?
• What are the different types of Herman Miller casters?
• How do I request design assistance?
• What is Extend?
• Do you ship products to Canada?
• Is shipping free?
• Do you ship internationally?
• What are quick ship items?
• What is the Trade Program?
• Are you an authorized retailer?
• How do I modify my order?
• Are Smart Furniture and Office Designs connected?
• How do Steelcase locks work?
• How will my order ship?
• My item arrived damaged. Now what?
• How do I start a Smart Furniture warranty claim?